Terms and conditions of sale

Terms and conditions of sale
“Qkine”, “we”, “us” and “our” refer to Qkine Ltd, 1 Murdoch House, Garlic Row, Cambridge, CB5 8HW, United Kingdom

These terms and conditions of sale apply to all orders submitted by the customer (“you”, “your”, “the customer”), to the exclusion of any other terms and conditions set out in any purchase order, remittance advice, or any other document submitted by the customer.

Placing Orders
Please order via the website (www.qkine.com), email (orders@qkine.com) or telephone (+44 (0) 1223 491486). All orders are subject to availability.

The customer must provide a valid purchase order document and include any necessary tax exemption documents with the order. Once the order has been received, we will send an order confirmation via email, which confirms that the prices and order details listed are correct and agreed by the customer, and a legally binding agreement (“this Agreement”) shall come into force in respect of the ordered products. Please note that we cannot ship products to individuals without a business name or address (i.e. private individuals or residencies).

Payment instructions are set out on the invoice, our standard payment terms are 30 days from the date of receipt of the invoice. We reserve the right to ask for prepayment for specific customers or specific countries. The customer agrees to pay any bank charges that are incurred by Qkine in processing payments, where notified, as well as any bank charges charged to the customer by their own bank.

Price and other information provided is subject to change without notice. All prices quoted are exclusive of Value Added Tax, delivery, packing charges and insurance and are accurate at the time the order is made. Prices of products do not include import duties in countries where these are applicable.

Terms of delivery
We will deliver the products to the customer DAP (Delivered At Place, Incoterms 2020) to the destination address specified by the customer.

Free delivery promotions
Free delivery promotions are for eligible orders only, some regions may be excluded, please email orders@qkine.com with details of your order if you would like a quote or more information. Orders placed via approved Distributors are subject to the Distributor standard terms and shipping costs.

Receipt of products
The customer shall inspect products upon receipt and notify us immediately of damage, shortages or defects by email (orders@qkine.com). Risk in products passes to the customer on delivery, and property in the products passes to the customer on payment in full of the relevant invoice.

Cancellation policy
To cancel an order, please let us know by email (orders@qkine.com). There will be no cost to the customer if cancellation is prior to despatch. If the customer wishes to cancel an order after the order is despatched, the product will need to be returned and a restocking fee of 25% will be payable by the customer.

The quality of our products is of paramount importance to Qkine. If the product does not perform as described on the datasheet, we will provide replacement or refund if you notify us within six months after receipt of the product. You will need to provide us with details of your protocol and controls.

Please contact us by email (orders@qkine.com) if you want to return a product. Unfortunately, we cannot accept returns of products which have special shipping requirements, including those shipped on dry ice. Requests for returns must have prior authorization and must be shipped back to us within 7 working days of receipt of products; prior to shipping, products must have been stored as stated on the datasheet and not have been opened, broken, or otherwise altered. Items must be returned in the same or equivalent packaging as originally dispatched by us. You are responsible for shipping costs and any customs charges and taxes that might be incurred. Please note that shipping, handling, and packaging charges are non-refundable.

Use of product
Qkine products are not for use in humans and are not for diagnostic or therapeutic use. The customer agrees to comply with any local rules or regulations when using Qkine products.

Qkine products are provided for research use or use as a raw material for manufacturing only. Qkine products are not for any other commercial use unless agreed with us in writing. Commercial uses include, but are not limited to, resale or transfer in any form (including as part of a kit). To discuss a potential commercial opportunity, please email commercial@qkine.com. The customer shall refrain from attempting to analyse or reverse-engineer any product supplied by us.

Qkine disclaims all express or implied warranties in respect of the products, including any warranty that the possession or use of products supplied by us will not infringe the proprietary rights of any third party. The customer shall bear all risks associated with the possession and use of products supplied by us.

Legal liabilities
Qkine will not be liable for any professional advice it may offer in relation to the use of the products. The customer’s sole remedy for any claim relating to products ordered from us shall be limited to either: (a) replacement of the products; or (b) a refund of the original purchase price paid for the relevant products.

Except for personal injury or death caused by negligence, and any other liability that cannot lawfully be excluded or limited, Qkine will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement.

Force Majeure

Neither Qkine or the customer will be in default of any obligation under this Agreement (other than obligations to pay money) to the extent performance is prevented or delayed by a Force Majeure Event. A “Force Majeure Event” shall include any occurrence beyond the reasonable control of a party. Qkine and the customer must make every reasonable effort to mitigate the adverse effects of any Force Majeure Event.

The contents of this website are protected by copyright. Nothing in this Agreement shall operate to transfer to the customer any intellectual property rights of Qkine in products.

This Agreement shall be governed by and interpreted in accordance with English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England.

By continuing to use this website, and/or by submitting orders, users of this website are deemed to have accepted these Terms and Condition in their entirety.

Nothing in these terms is intended to constitute any partnership between Qkine and the customer, or to provide any rights to third parties to enforce any term.

Any waiver of any right under this Agreement is only effective if it is in writing. If any provision of this Agreement is declared invalid, unenforceable, or illegal, all other provisions shall remain in force, and the relevant provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

Qkine is entitled to amend at any time these terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.

Last updated: 19th July 2022